Here you will find information about Carlab.dk, how to contact us, customer service, guidance on how to complete a purchase, and our opening hours. 

We look forward to serving you, and if you have any questions, complaints or praise, you are always welcome to contact us.

Address:

Carlab.dk
Amtmandsvej 1
4300 Holbæk

(This address is for administration only. Pickup, delivery and customer visits are not possible)

Information:

Phone: 70 277 388
E-mail: kundeservice@carlab.dk
Internet: www.carlab.dk
Legal name: Carlab
Company form: Sole proprietorship
SE/CVR: 27331939
Year established: 2003
Bank: Ringkjøbing Landbobank 7670-0004598004

Opening hours - Customer service & Sales

Monday - Friday: 08.00 – 20.00
Weekend: 10.00-16.00
Holidays: 10.00-15.00

The above hours apply to phone, chat and email. We strive to answer all inquiries within 24 hours on weekdays.

Opening hours - Administration

Monday - Friday: 08.00 – 16.00

Customer service point

Carlab.dk is an E-marked online store. For Carlab.dk, it is important that you feel you receive proper treatment. If you disagree with a case or a decision, please contact E-marked consumer hotline at this link. E-marked will then look into the case more closely and handle it impartially. E-marked will make a decision, which we of course accept and follow. This is so that you, as a customer, always receive the most correct treatment and assistance possible. But if there should be a problem, contact us first here at Carlab.dk - the vast majority of problems are solved easily and quickly!
 

Info on returns/complaints

If you have sent an item back or submitted a complaint, you will always (if we have your email address) receive an email confirming that we have received the item/package. In the email, you will receive information about the process regarding the handling of your withdrawal/complaint.

You can find the standard return form here: Return form
 

How to shop at Carlab.dk

To make a purchase on www.carlab.dk, you must go through 5 steps.

1. Find the item(s) you want to buy, add them to the shopping cart and proceed to checkout.
2. Enter your personal information.
3. Choose shipping/payment method
4. Choose payment method, and approve the terms and conditions
5. Check that all information is correct on the summary page and approve the purchase.